Last updated: October 2026

Privacy Notice

Protex Fire and Security Limited (“Protex”, “we”, “us” or “our”) is committed to protecting your privacy and personal information.

This Privacy Notice explains how we collect, use, store and protect personal information when you use our website, contact us or make an enquiry.

Who we are

Protex Fire and Security Limited is an independent fire and security systems integrator providing consultancy, design, installation, commissioning, maintenance and technical support services.

Protex Fire and Security Limited
Company No. 06603345
Registered in England and Wales
Registered Office: 11 Oxford Court, Bishopsgate, Manchester, M2 3WQ

Email: office@protexfs.co.uk
Telephone: 0800 043 6739

For the purposes of UK data protection legislation, Protex Fire and Security Limited is the data controller for personal information processed as described in this notice.

Information we collect

Depending on how you interact with us, we may collect:

  • your name;

  • company or organisation;

  • job title;

  • email address;

  • telephone number;

  • information provided through website forms;

  • details of your enquiry or requirements;

  • correspondence between you and Protex; and

  • other information you choose to provide to us.

We may also receive business contact information from customers, prospective customers, suppliers, contractors, manufacturers and other legitimate business sources.

How we use your information

We may use your personal information to:

  • respond to enquiries and requests;

  • prepare quotations, proposals or other information you have requested;

  • communicate with customers and prospective customers;

  • provide, administer and support our services;

  • manage our relationships with customers, suppliers and business partners;

  • maintain appropriate business and contractual records;

  • protect our business, systems and website;

  • improve our services; and

  • comply with legal and regulatory obligations.

We will not use your personal information for purposes that are incompatible with those for which it was collected.

Our lawful bases for processing

We process personal information only where we have an appropriate lawful basis.

Depending on the circumstances, this may include:

Contract
Where processing is necessary to take steps at your request before entering into a contract or to perform a contract.

Legitimate interests
Where processing is necessary for our legitimate business interests, including responding to business enquiries, communicating with customers and prospective customers, operating our business and protecting our systems.

Where we rely on legitimate interests, we consider those interests against the rights and interests of the individuals concerned.

Legal obligation
Where processing is necessary for us to comply with a legal or regulatory requirement.

Consent
Where we have specifically requested your consent. Where we rely on consent, you may withdraw it at any time.

Website forms and enquiries

When you submit an enquiry or other form through our website, we use the information you provide to respond to your request and, where appropriate, to take steps towards providing our services.

Please do not provide unnecessary sensitive or confidential personal information through general website enquiry forms.

Website analytics and cookies

Our website is built and hosted using Framer.

We use Framer’s built-in website analytics to understand general website usage, including information such as page views, visitor numbers and traffic sources.

Framer states that its built-in analytics does not use cookies or persistent identifiers and does not collect or store information that identifies individual website visitors.

We therefore do not currently use non-essential analytics cookies through Framer Analytics.

If we introduce third-party analytics, advertising or other technologies that require consent, we will update this Privacy Notice and provide an appropriate consent mechanism where required.

Sharing your information

We do not sell personal information.

Where reasonably necessary, information may be shared with organisations that help us operate our business or provide our services, including:

  • IT, cloud and website service providers;

  • professional advisers;

  • manufacturers, suppliers and specialist contractors where relevant to your requirements; and

  • regulatory, law-enforcement or other authorities where required by law.

Where organisations process personal information on our behalf, we take appropriate steps to ensure that personal information is appropriately protected.

International transfers

Some of the technology and service providers used by our business may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate measures to ensure that the transfer complies with applicable UK data protection requirements and that appropriate safeguards are used where required.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, regulatory, accounting and contractual requirements.

The appropriate retention period depends on the nature of the information and our relationship with you.

Information relating to an enquiry that does not result in an ongoing business relationship will not be retained indefinitely.

How we protect your information

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to people and service providers who have a legitimate reason to access it.

Your rights

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information. These may include the right to:

  • request access to personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to erase your information in certain circumstances;

  • ask us to restrict the processing of your information;

  • object to certain processing;

  • request the transfer of information in certain circumstances; and

  • withdraw consent where processing is based on consent.

These rights are subject to certain legal conditions and exemptions.

To exercise your rights or ask a question about your personal information, use the contact form.

Complaints

If you have concerns about how we process your personal information, please contact us first so that we can investigate and respond.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Third-party websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the content or privacy practices of third-party websites. We recommend reviewing the relevant organisation’s privacy information when following an external link.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to our website, services, technology or legal obligations.

The latest version will always be published on this website.