Switch to us

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Keep your systems. Connect with Protex.

A fresh start for your existing systems.

We can take over, service, repair and monitor almost any fire, security or safety system — including automated gates and barriers. We handle the move from your current provider, with very little of your time needed.

Switching made straightforward.

Five simple steps, managed by our team. Accredited, audited services and a clear plan from the first conversation.

Survey

Survey

We visit your site to establish which systems are in place and understand your maintenance and monitoring requirements.

We visit your site to establish which systems are in place and understand your maintenance and monitoring requirements.

Contract assessment

Contract assessment

We help you review your current contracts and invoicing, so you understand your obligations and the services you already receive.

We help you review your current contracts and invoicing, so you understand your obligations and the services you already receive.

Quotation & proposal

Quotation & proposal

You receive a detailed proposal setting out the services we recommend and the costs involved.

You receive a detailed proposal setting out the services we recommend and the costs involved.

Acceptance

Acceptance

Depending on your requirements, we send up to three electronic forms: the contract, a keyholder form and a risk assessment. They take just a few minutes to complete and submit.

Depending on your requirements, we send up to three electronic forms: the contract, a keyholder form and a risk assessment. They take just a few minutes to complete and submit.

Takeover

Takeover

Once the forms are signed, an engineer attends your site to service the systems, connect them to our Alarm Receiving Centre where applicable, and complete the agreed takeover work.

Once the forms are signed, an engineer attends your site to service the systems, connect them to our Alarm Receiving Centre where applicable, and complete the agreed takeover work.

Police & fire service response

We contact the relevant police force or fire service to establish your current response arrangements. On acceptance, we manage the transfer on your behalf.

A little authority. A lot less admin.

With your letter of authority, we can complete these checks independently and keep you informed. You stay in control without having to manage every conversation.

Why switch

The same systems. A better service.

No downtime during the switch

A hassle-free transfer

Insurance-approved services

Police & fire service registered

Automatic weekly fire alarm testing

The latest technology and platforms

Excellent service and support

Information security & GDPR compliance

One connected approach

One call. We take care of it all.

Your systems work together. Your support should too. One contract gives you clear ownership and a straightforward route to getting things resolved.

When several contractors look after interconnected systems, responsibilities can become unclear. Fire alarms may release access-controlled doors, or an intruder alarm communicator may also monitor the fire system. We bring those connections together, reducing miscommunication and wasted time.

Multi-disciplined engineers

One phone number for every system

Fewer call-outs and service visits

Simpler administration and accounts

A multi-site end-user platform

One Alarm Receiving Centre

A rationalised supply chain

Clients who made the move.

We support organisations including Robinson Healthcare, McDonald’s franchisees, Regenda Group and Subway franchisees. Here’s what clients have said about switching to Protex.

“We have been totally impressed by Protex from day one, by far the best security company we have used to date.”

Richard Hall

Operations Director, Robinson Healthcare Ltd

“Protex took over from a multi national company to maintain our security systems at our various restaurants throughout the North West. They provide a great service that I wouldn’t hesitate to recommend.”

McDonald’s franchisee

Managing Director

“I had used ADT to maintain and monitor our security systems for a number of years and felt it was time to consider alternative suppliers. Protex Fire & Security Ltd were recommended to us and we have not looked back since the initial survey. They provide an excellent service and very good value for money.”

Subway franchisee

Proprietor

Preventative maintenance

Protection that stays dependable.

Regular preventative maintenance helps avoid system failures and keeps your protection ready when you need it.

Our trained engineers use advanced test equipment and work to high standards, with good-value maintenance agreements and ongoing support. An approved maintenance contract may also be a condition of your insurance and can help make protection more cost-effective.